Privacy policy

Here is the corrected version with inotexmed.com throughout:

ZEBRA TEXTIL SRL — inotexmed.com

Last updated: May 2026

This Privacy Policy describes how ZEBRA TEXTIL SRL collects, uses, and processes your personal data when you visit or make purchases on our website www.inotexmed.com.

We are committed to respecting your rights and processing data exclusively in accordance with the European General Data Protection Regulation (GDPR – EU Reg. 2016/679) and applicable national legislation in Romania. We collect only the data strictly necessary to provide you with our services.

1. Who We Are

The company responsible for processing your personal data is:

ZEBRA TEXTIL SRL CIF: RO41378560 Address: Șoseaua Nicolina 189, 2nd Floor, Iași, Romania Email: info@inotexmed.com Phone: 0316 304 091 Website: www.inotexmed.com

Data protection contact: ZEBRA TEXTIL SRL has not appointed a Data Protection Officer (DPO), as our activity does not involve large-scale processing of data or special categories of data. For any personal data requests, you may contact us at our dedicated address: protectiadatelor@inotexmed.com

2. What Data We Collect

2.1. Data You Provide Directly to Us

This data is provided by you when you create an account, place an order, or contact us:

  • Identification data: first and last name
  • Contact data: email address, phone number, delivery and billing address
  • Financial data: chosen payment method (processed directly by the payment provider — we do not store card details)
  • Communication data: messages sent via the contact form or email
  • Order history: orders placed, products purchased, their status and value
  • Customer account data: email address and preferences saved in your account on the website
  • Personalisation data: embroidery/print details (exclusively for B2B orders with personalisation)

2.2. Data Collected Automatically

When you visit our website, we automatically collect:

  • Technical data: IP address, browser type, operating system, screen resolution
  • Browsing data: pages visited, products viewed, session duration, access source
  • Cart data: products added to the cart, including without completing the order (for abandoned cart functionality)
  • Cookies and similar technologies: detailed in Section 7

2.3. Data Received from Third Parties

We may receive data about you from:

  • Advertising platforms: aggregated information about interactions with our ads
  • Courier service providers: delivery confirmations and tracking notifications

3. Why We Use Your Data

Purpose Legal Basis
Processing and delivering orders Performance of a contract
Communication regarding placed orders Performance of a contract
Managing returns and exchanges Performance of a contract
Sending newsletters (if you have subscribed) Consent
Sending transactional communications (order confirmation, abandoned cart) Legitimate interest
Improving the website and shopping experience Legitimate interest
Fraud prevention and transaction security Legitimate interest
Personalisation of marketing communications (profiling) Legitimate interest
Displaying relevant advertisements (retargeting) Consent (via cookies)
Compliance with legal and fiscal obligations Legal obligation

Note on profiling: For the purpose of providing relevant marketing communications, ZEBRA TEXTIL SRL may analyse, through specialised digital marketing tools, the browsing and purchasing behaviour of users — including products viewed, added to the cart, or purchased — in order to tailor offers to their interests. These actions do not produce legal effects and do not significantly influence your decisions. You may object to profiling for marketing purposes at any time by submitting a request to protectiadatelor@inotexmed.com or by unsubscribing from any commercial communication received from us.

4. How Long We Retain Your Data

  • Order and billing data: 10 years (legal fiscal obligation)
  • Active customer account: for the duration of the account + 1 year after last activity
  • Newsletter/marketing: until unsubscription or withdrawal of consent
  • Analytical cookies: as specified in Section 7
  • Contact data (support): 3 years from the last interaction

5. Who We Share Your Personal Data With

ZEBRA TEXTIL SRL does not sell or rent your personal data. It may be shared, to the extent strictly necessary, with the following categories of recipients:

  • E-commerce platform provider — the company providing the technical infrastructure for www.inotexmed.com, acting as a data processor, with servers located in the EU, USA, and Canada, based on appropriate GDPR safeguards.
  • Courier and logistics service providers — companies specialising in parcel delivery, to whom the data necessary for shipping is transmitted (name, delivery address, phone number).
  • Electronic communications service providers — companies that handle the sending of transactional and marketing communications (order confirmations, shipping notifications, newsletters), as well as email communications with customers.
  • Order and inventory management service providers — companies that handle the technical processing of orders and shipping coordination.
  • Payment service providers — authorised payment processors, certified under the PCI-DSS standard, that manage card transactions. ZEBRA TEXTIL SRL does not store or have access to bank card data.
  • Web analytics and digital advertising service providers — companies providing traffic analysis and relevant advertising tools, using aggregated and/or anonymised data or, where applicable, based on your consent.
  • Customer reviews and satisfaction service providers — companies that facilitate the collection and display of product and service reviews.
  • Telephony and call recording service providers — companies providing infrastructure for managing incoming phone calls. Calls may be recorded for quality assurance purposes; the caller is informed at the beginning of the call, and continuation of the call constitutes implicit consent to recording. If you do not agree to the recording, you may end the call and contact us at protectiadatelor@inotexmed.com.
  • Accounting and invoicing service providers — companies that handle the issuance of financial and accounting documents, pursuant to applicable legal obligations.
  • IT and consent management service providers — companies that ensure the technical operation of the website, including the management of cookie preferences.
  • Competent public authorities — in situations expressly provided by law (tax authorities, courts, criminal investigation bodies, etc.).

All ZEBRA TEXTIL SRL partners are contractually bound, through GDPR-compliant data processing agreements, to ensure the protection of personal data and to use it exclusively for the agreed purposes. The complete list of recipient categories may be communicated upon request by sending an inquiry to protectiadatelor@inotexmed.com.

6. Your Rights

Under GDPR, you have the following rights:

  • Right of access — you may request a copy of the personal data we hold about you
  • Right to rectification — you may request the correction of inaccurate data or the completion of incomplete data
  • Right to erasure — you may request the deletion of your data, within the limits of applicable legal obligations
  • Right to restriction of processing — you may request a limitation on how we process your data
  • Right to data portability — you may receive your data in a structured, computer-readable format
  • Right to object — you may object to processing based on legitimate interest or for direct marketing purposes
  • Right to withdraw consent — at any time, without affecting the lawfulness of processing carried out prior to withdrawal
  • Right to lodge a complaint — with the National Supervisory Authority for Personal Data Processing (ANSPDCP): www.dataprotection.ro

How to exercise your rights: You may use any of the methods below — we respond within 30 days:

7. Cookies

Our website uses cookies to function correctly and to improve your browsing experience. On your first visit, we ask for your consent for non-essential cookies.

Category Examples Requires Consent
Essential Shopping cart, session, authentication No
Functional Saved preferences, recently viewed items No
Analytical Traffic and behaviour analysis Yes
Marketing Personalised advertising and remarketing Yes

You may manage or withdraw your consent for cookies at any time via the cookie banner or your browser settings. Disabling marketing cookies does not affect the functioning of the website.

8. Data Security

We apply appropriate technical and organisational measures to protect your personal data:

  • HTTPS/SSL connection across the entire website
  • Restricted access to personal data — exclusively by authorised personnel
  • Bank card data is not stored by us (direct processing through the PCI-DSS certified payment provider)
  • Partners are periodically assessed regarding data security standards

In the event of a security incident affecting your data, we will notify you in accordance with GDPR requirements.

9. International Data Transfers

Some of our partners may process personal data outside the European Economic Area, including in Canada and the United States of America, as well as in other third countries. These transfers are carried out exclusively with appropriate safeguards: Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other legally recognised mechanisms, in accordance with GDPR provisions.

10. Changes to This Policy

This policy may be updated periodically to reflect legislative changes or changes to our services. We will communicate significant changes via email or through a banner on the website. The date of the last update is displayed at the top of this document.

11. Contact

Any questions, requests, or complaints related to the processing of your personal data may be addressed to:

ZEBRA TEXTIL SRL CIF: RO41378560 Data protection email: protectiadatelor@inotex.ro General email: info@inotexmed.com Phone: 0316 304 091 Address: Șoseaua Nicolina 189, 2nd Floor, Iași, Romania